Shipping policy
Thank you for shopping with us! We are committed to delivering your order as quickly and transparently as possible. Please review our shipping guidelines below.
1. Delivery Coverage & Speed
We offer nationwide shipping. Once your order is confirmed, our goal is to get it to your doorstep promptly:
Order Processing: 1–2 business days.
Estimated Delivery: 3–5 business days after processing.
Courier Partners: We use reliable corporate courier services to ensure your package arrives safely.
2. Shipping Charges
Standard Shipping: A flat rate may apply based on your location and the weight of the items.
Free Shipping: We may offer free shipping on specific promotions or orders exceeding a certain value. Check the announcement bar on our homepage for current offers.
3. Order Tracking
As soon as your order is dispatched, you will receive a tracking number via email or SMS. You can use this number on the courier’s website to monitor your shipment's progress in real-time.
4. Customer Trust Features
To ensure your peace of mind, we prioritize transparency in our delivery process:
Open-Parcel Inspection: We support "Check Before You Pay" or open-parcel policies where permitted by the courier service. This allows you to verify the contents before finalizing the delivery.
Cash on Delivery (COD): Available for most locations to make your shopping experience more secure.
5. Damaged or Missing Items
If your package arrives damaged or items are missing, please contact our support team within 24–48 hours of delivery. We recommend taking a photo or video of the parcel before opening it to help us resolve the issue quickly.
6. Address Accuracy
Please ensure your shipping address and contact number are accurate during checkout. We cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Questions?
If you have any questions regarding your shipment, please reach out to our customer support team at atfainmart@gmail.com or via WhatsApp at 03390103301